What do I do if my air conditioner breaks down or won’t work?

When you purchase from Joe Cools we provide you with peace of mind about how to look after your air conditioning system right from day one and what to do if it stops working or breaks down.

To reduce the need for and cost of unwarranted maintenance and service call outs, we provide on installation:

• Tuition and Manufacturer’s Instruction Manual specifically for your air conditioning system.
• Additional Joe Cools materials about maintaining your air conditioning system.
• Access to Joe Cools helpful YouTube videos

We stand behind all the air conditioning products we sell and we ensure you have the information required to keep your air conditioner running smoothly and if your air conditioning system is in trouble, get it up and running again as quick as possible.

While regular air conditioner maintenance will help your system last longer and run more reliably and smoothly, they won’t make it invincible.

If your system won’t work it may not have broken down, here is what you should do step-by-step.

STEP 1 – It could be something simple

• Check the filter – ensure it is clean (click for DIY video).
• Check your wall control panel or remote controller: Ensure thermostat and mode has not been unintentionally set to cooling and the temperature is turned down or it set to heating and temperature turned up.
• Check the control panel or controller that it’s on the right mode.
• Check the batteries on your remote controller – replace the batteries.
• Check you have power on the wall controller:

YES - record the control panels ERROR Code (look it up in the instruction manual).

NO - check the isolating switch near the outdoor unit. Is it switched on?

CHECK - the circuit breaker at the meter box – Is it switched on?

• Reset the air conditioner – turn off at the isolator/circuit breaker for 5 minutes then switch it on.

STEP 2 – Air conditioner manufacturer's warranty

Check your warranty information, date and purchase documents.

YES – It is under manufacturer’s warranty.

• Locate the model number and serial number for both the indoor and outdoor units of your air conditioner. These can be generally found on a sticker around the side of back of the unit or on Joe Cool's ‘Maintaining Your Air Conditioner’ information leaflet.
• Check the Wall Control for an ERROR Code as the manufacturer Help Line will want this information.
• For customer service and parts phone the manufacturer’s helpline.

NO – It is no longer in warranty.

• Phone manufacturer’s preferred service and repair agents for expert technicians.
• There are countless brands and models of air conditioners on the market and it is impossible to be an expert on them all.
• Joe Cools are specialists in air conditioning installations and do not repair air conditioners because it is such a highly-specialised field, this is best left to the manufacturer’s service specialists.
• We recommend only highly-experienced licensed and insured air conditioning service agents to repair your air conditioning equipment quickly and correctly.

STEP 3 – Nothing lasts forever

Consider the age of the air conditioner; age takes its toll on mechanical services and, at some point, they reach retirement. Is it still reliably working?

NO – Its stopped working, and either the repairs won’t cut it or is it too expensive to repair?

• Then you need a new air conditioner and Joe Cools can help you find a replacement air conditioner to meet your current needs and budget.

YES – It still works but has a few quirks, it is noisy, inefficient and really needs replacing.

• Air conditioning technology has improved and modern air conditioners are quiet and very efficient. Maybe your air conditioner in its prime could once make it through a summer without a problem, but when it gets up towards 10+ years old, the chances of it breaking down are much higher.

If you want to replace the once ‘old faithful’ air conditioner with another reliable machine, Joe Cools can help you find a replacement to meet your current needs and budget.